Patient Experience Manager

Location: Oregon City, OR (On-Site)

Compensation: $65,000 base salary + up to $25,000 in performance bonuses annually

Are you ready to lead a team that transforms lives one call at a time? At Revolution Dental Implant Center, were reshaping the patient care experience and need an innovative Patient Experience Operations Manager to lead the charge. 

This isn't your average call center role its a chance to make a real impact by building relationships, optimizing processes, and driving results in a fast-paced, mission-driven environment.

What You'll Do:

• Lead with Purpose: Inspire, coach, and manage a high-performing team of patient care specialists.
• Drive Excellence: Monitor key metrics like missed calls, conversion rates, and appointment show rates then develop strategies to surpass goals.
• Streamline Operations: Implement efficient workflows and systems that enhance the patient journey.
• Tech and Data Guru: Oversee call center technology (Manatal) and vendor performance, using data insights to inform decisions.
• Elevate Service: Ensure exceptional service standards, resolve escalations, and deliver on our promise of top-tier care.
• Develop Strategy: Shape policies, manage budgets, and lead initiatives that align with our vision for growth.

Why You'll Love This Role:

• Compensation that Rewards Success: Earn up to $90,000 annually with salary and performance bonuses.
• Work-Life Balance: Monday - Friday schedule with no weekends or late-night shifts.
• Make an Impact: Be at the forefront of revolutionizing patient care in the dental industry.
• Grow with Us: Opportunities for professional development and recognition for your contributions.

What We're Looking For:

• Proven experience managing a call center or customer service team, ideally in healthcare or dental
• Strong leadership skills, with a knack for coaching and inspiring teams
• Data-driven mindset, with the ability to analyze trends and make informed decisions
• Attention to detail and a love for optimizing processes
• Excellent communication skills and a collaborative spirit