Call Center Lead, Dental

Contact Center Lead

Location: Oregon City, OR 97405

Type: Full-Time

At Revolution Dental Implant Center, were transforming the patient experience, and we need a Contact Center Manager who is equally committed to operational excellence and team leadership. If youre someone who thrives in a collaborative environment, can analyze and optimize processes, and lead a team toward delivering exceptional service, wed love to hear from you.

What You'll Do:

• Optimize Operations: Monitor and improve key metrics (missed calls, conversions, show rates) to meet performance targets.

• Enhance Workflows: Implement processes that drive efficiency and improve the patient experience.

• Manage Technology & Vendors: Oversee call center software and vendor performance, ensuring optimal ROI and consult bookings.

• Lead the Team: Inspire and support call center agents, manage external support, and onboard new hires.

• Ensure Quality Service: Uphold high service standards, address escalations, and provide coaching based on call evaluations.

• Develop Strategy: Create policies, manage the budget, and lead initiatives that align with company goals.

• Analyze Data: Report on performance trends and use insights to implement improvements.

What Were Looking For:

• Proven experience managing a call center or customer service team, with a strong focus on metrics, process improvement, and leadership

• A collaborative leader who communicates effectively and drives performance through relationships and coaching

• Strong analytical skills, with the ability to use data to make informed decisions

• Proficiency in call center technology and vendor management

• Ability to thrive in a fast-paced, growth-oriented environment

Why You'll Love Working Here:

• Compensation: Base: $31.25/hr x40s a hour per week = $65,000 annually (bonus opportunities up to $25k!)
• Schedule: Monday - Friday