Treatment Coordinator (Smile)

Smile Design Studio is looking for a compassionate and detail-oriented Treatment Coordinator to join our team in Phoenix, AZ! Our practice is known for delivering outstanding dental care in a friendly and comfortable atmosphere. If you have a passion for patient care and are eager to advance your career, we'd love to connect with you.

Primary Responsibilities:

• Research insurance benefits and prepare estimate on treatment diagnosed prior to discussing financial arrangements
• Studies the insurance plans that are used most frequently with patients to understand the various nuances of each plan in order to communicate more effectively
• Processes and submits insurance claims daily
• Sends information as requested by insurance companies such x rays, charting, narratives, and other documentation for processing the claim when applicable.
• Provides insurance predetermination documentation to patients, contacts the patient to make financial arrangements, and schedules treatment
• Obtain a signed financial agreement, specify number of payments and due dates, and monitor payments
• Prepare and deliver a daily financial statement to the employer (EOD)
• Effective collection system from first call, letters and beyond
• Monitors and follows up on outstanding claims
• Send accounts to appropriate final step collections
• Fully utilize online opportunities that provide information regarding patients' accounts and automatic bill pay
• Educates patients, as necessary, regarding insurance, their responsibility, and basic terminology for additional information, or to discuss treatment that has been denied coverage.
• Maintain delayed treatment pipeline so that patients who initially said no can say yes
• Debrief and hand-off patients appropriately so that the front desk knows what was done during the consultation and the patient is accountable
• Ask patients for a referral and hand out a business card; quality care is always the best marketing
• Get a firm commitment to schedule once a financial agreement is in writing
• Write or call patients that made a special impact on the office thanking them for being our patient

Skills and Qualifications:

• Previous experience as a treatment coordinator is required
• At least 2-4 years of dental experience
• Previous experience with Dentrix is strongly preferred
• Relationship building
• Influencing / negotiation
• Computer skills including practice management software
• Familiarity with dental insurance protocols
• Familiarity with ADA codes
• Teamwork and leadership
• Ability to market the practice
• Creative problem solving
• Superb verbal skills with patients, insurance companies, third party companies/staff
• Ability to function within a team environment as a supportive and positive contributor
• Overall understanding of office philosophy and systems
• Excellent math skills and attention to detail
• Keen understanding of scheduling and financial systems in order to support the practice
• Ability to work independently
• Exceptional time-management and task-delegation