Head of Healthcare Division - Charisma

About the Company

Our client, with a strong international presence, is a leading provider of healthcare and business software solutions (ERP, HCM, CRM, BI) in Central and Eastern Europe. Their flagship Charisma Healthcare solutions support healthcare providers, clinics, and hospitals in optimizing operations, ensuring compliance, and delivering high-quality patient care.

About the Role

We seek a Head of Medical to lead the healthcare division, ensuring successful solution deployments, client onboarding, and post-implementation support. This role is responsible for driving business growth, client satisfaction, and operational excellence, aligning the healthcare division with the companys strategic objectives.

Responsibilities

• Oversee the full lifecycle of healthcare solution implementations and post-implementation support
• Develop and refine operational processes to optimize efficiency and scalability
• Ensure alignment between sales, product, and technical teams to meet client expectations
• Manage client relationships, acting as a key contact for major escalations and service enhancements
• Contribute to business strategy, budget planning, and resource allocation to drive division growth
• Stay updated on healthcare industry trends, regulations, and compliance requirements to maintain a competitive edge
• Build and lead a high-performing team through training, recruitment, and professional development initiatives

Required Skillset

• 5+ years of experience in healthcare technology, medical software, or healthcare operations
• Strong expertise in healthcare IT solutions, hospital management systems, and regulatory compliance
• Proven experience in team leadership, operational management, and strategic planning
• Ability to develop and execute business strategies while ensuring service excellence
• Strong communication, negotiation, and stakeholder management skills
• P&L management experience and ability to optimize operational costs