Job Openings
Customer Service Representative
About the job Customer Service Representative
The Opportunity
Don't miss this opportunity to work with a team of other high-performers, and grow your career with NZ's leading provider of 3PL logistics and transport services.
With an unwavering belief in investing in their people and their development, the senior leadership team are steering the business through some incredible growth, both here in NZ and internationally - so opportunities to grow and develop a genuine career progression pathway are plenty.
About You
With Health & Safety front of mind at all times, you understand that yours and your workmates Health & Safety is priorty 1, 2 and 3 - accordingly you live H&S as your way of working, not just a check-list item to be ticked off.
You're reliable, motivated and proactive, and your references will speak to you being an absolute people-person with a strong professional communication game, both written, verbal and in soft-reading fast-moving situation.
Managing your time whilst navigating multiple demands doesn't phase you, and you're absolutely at-home using KPI metrics and SLA-driven service outcomes to help you prioritise your tasks, engergy and focus to deliver quality service on time, and as expected.
Whether it's working from home, or based out of an open-plan office amongst your team, you contribute to both your own, and your wider team's success.
You're always focused ahead, and proactively look ahead to see when things are going to get tough ahead of time.
When things do get tough, you are absolutely fine to put your hand up and ask for help, or escalate issues - because you know that delivering first-class service is a team effort, and you jump in to help your teammates when they put theirs up.
A Day in the Life of an outstanding CSR
- Ensure all work (including yours and that of others) is performed in a safe manner.
- Client Relationship Management
- Contribute to client-SOP's development and maintenance
- Respond to queries, email, phone or ticketing system.
- Develop strong relationships with Key Customers & Clients.
- Perpetuate a positive, proactive, team based culture.
- Contribute to Continuous Improvement activities, embracing coaching, training and development opportunities.
- Participate in daily, weekly and monthly team meetings
- Work with your managers and team leaders to develop personal and professional goals - and review progress at scheduled review dates.
If this sounds like you, apply now by submitting your CV / Resume in pdf, word or rtf format, together wtih a covering letter if desired.
The successful applicants must be legally allowed to work in NZ, and be able to satisfactorily pass pre-employment checks, including MoJ background checks.