Senior Account Manager — E-commerce Email & SMS

About Zabota

Zabota is a top-ranked global recruitment firm, recognized as a Top HR Staffing Company by Clutch in 2025. We specialize in helping high-growth U.S. brands build elite, remote-first teams. Our mission is clear: Connect world-class talent from LATAM, Europe, and beyond with the most ambitious companies in the world.

About Our Client

Our client is a boutique e-commerce Email and SMS marketing agency working with established and high-growth brands across a range of verticals. They're a lean, high-performing team focused on strong strategy, creative execution, client relationships, and measurable results.

About the Role

We're looking for a Senior Account Manager to lead the agency's Account Management function and oversee client strategy across the portfolio.

You'll directly manage and mentor the Account Managers responsible for day-to-day client execution. Through the AM team, you'll provide high-level strategic oversight across 10–20 client accounts, ensuring strong strategy, communication, quality, and performance.

At the same time, you'll personally manage 3–5 high-stakes, complex, or newly onboarded clients where deeper, hands-on involvement is required.

This is a senior, hands-on role for someone who can lead a team, manage senior client relationships, and independently drive strategy for complex e-commerce accounts.

Responsibilities

Account Management & Team Leadership

• Directly manage, mentor, and support the agency's Account Managers.
• Provide strategic oversight across 10–20 client accounts through the AM team.
• Ensure AMs maintain strong client relationships, execution quality, and strategic direction.
• Review account strategies, campaign calendars, performance, testing plans, and client communication.
• Serve as the senior escalation point for AMs and clients.
• Run regular team syncs and maintain accountability across the Account Management team.
• Help develop AM skills, processes, playbooks, and best practices.

High-Touch Client Management

• Personally manage 3–5 high-stakes, complex, or newly onboarded clients.
• Lead onboarding, strategy calls, client meetings, and performance reviews.
• Develop campaign strategies, testing plans, segmentation, offers, and lifecycle strategies.
• Conduct account audits and analyze performance in Klaviyo and other relevant platforms.
• Write and review campaign, flow, and SMS copy as needed.
• Review creative and provide strategic direction to designers and technicians.
• Step in during BFCM, launches, and other major growth or inflection points.

Strategy & Performance

• Use account data to identify growth opportunities and improve performance.
• Guide AMs on testing, segmentation, messaging, campaign planning, and retention strategy.
• Ensure client strategies evolve based on performance and business priorities.
• Identify opportunities for account growth and additional services.
• Help build scalable systems and playbooks as the agency grows.

Qualifications

• 4+ years of experience in e-commerce Email/SMS marketing, preferably in an agency environment.
• Experience managing and mentoring Account Managers or similar client-facing team members.
• Strong Klaviyo knowledge and understanding of email/SMS strategy.
• Strong copywriting and strategic thinking skills.
• Experience managing sophisticated e-commerce clients.
• Strong analytical skills and ability to turn performance data into strategy.
• Excellent client-facing communication and presentation skills.
• Comfortable managing multiple accounts while remaining hands-on with high-priority clients.
• Highly organized, proactive, and able to operate independently.
• Strong written and verbal English.

Offer Details

• Full-time, fully remote
• EST working hours
• B2B Freelance Contract
• $6,000/month USD

Hiring Steps

1. Initial Zabota Screening
2. Client Interview
3. Practical Task or Second Stage Interview
4. Offer