Front Desk Supervisor

About us

At Yurbban Hospitality Group, we don't just provide lodging; we create lasting moments for our guests. We are a team passionate about service excellence, authenticity, and innovation. Every interaction with our customers is an opportunity to exceed their expectations, and we are looking for someone like you to help fulfill our mission.

What are our values?

WOW: We love originality and strive to surprise in every detail. We work with creativity, active marketing, and continuous innovation.

CONSCIOUS: We aim to improve the world through responsibility and sustainability. We initiate and collaborate on social responsibility projects to make a meaningful impact.

HONEST: We act ethically, making decisions that align with our culture. Transparency is a priority in all our actions and communications.

PASSION: We give our best in every challenge, having fun while putting ideas into action.

TEAM: We create together to achieve a shared goal, where every opinion counts.

Why work with us?

Working at Yurbban Hospitality Group is not just a job; it's an opportunity to grow, innovate, and make a difference. We foster a collaborative work environment where every voice is heard. We value creativity, social responsibility, and transparency. Here, your work will have a purpose, contributing to the success of the company while you grow both professionally and personally. We operate lodging and restaurants in cities across Europe and America (Barcelona, Madrid, Seville, San Sebastián, Miami, Chía, Bogotá, and Lima) under various brands, offering unique experiences to our guests.

Job Summary

As a Front Desk Supervisor, your role will be at the heart of guest relations, leading the front desk team to ensure smooth operations and unforgettable guest experiences. Each day, you will oversee the welcoming of guests, ensuring they feel at home from the moment they step through our doors. You will manage the check-in and check-out process, making sure every detail is accurate, from room assignments to special requests. Handling escalated guest inquiries and complaints will be a key part of your role, where you will utilize your problem-solving skills to turn potential issues into positive moments.

About the role:

• Your leadership will shine as you guide and support the front desk team, providing ongoing coaching and training to ensure everyone is performing at their best.
• Manage schedules and assign tasks, ensuring the front desk is always staffed appropriately and running efficiently.
• Work closely with other departments, such as housekeeping and maintenance, to ensure any guest concerns are resolved quickly and efficiently, ensuring a seamless experience.
• Oversee financial tasks, including handling guest payments and ensuring the accuracy of end-of-shift reports, playing a crucial role in maintaining the smooth operation of the front desk.
• In this role, no two days are the same, and you will be at the forefront of making each guests stay exceptional. Your ability to balance administrative responsibilities with guest interaction will be essential to creating a warm and welcoming environment.

Benefits

• Competitive salary
• Discounts on branded products.
• Joining a young company committed to the welfare of its employees.
• Paid time off
• Vision, Dental, Hospital, Accident, STD, life, Retirement plans.
• Career plan within the company.
• Training and Continuous Innovation.
• Regular afterworks, team buildings & more

What do you need?

• Proven experience in a supervisory or leadership role within the hospitality industry.
• Strong customer service and communication skills.
• Experience with hotel management software Opera or Mews.
• Ability to work in a fast-paced environment and handle pressure with grace.
• Flexibility to work rotating shifts, including nights and weekends.
• Bilingual proficiency (English/Spanish) is highly valued.
• Availability to work 8-hour shifts (morning, evening, and night shifts available), including weekends and holidays.

Schedule: 8-hour shift. Weekends as needed.

Physical Demands: Prolonged periods of being stand and working on computer. Must be able to lift 15 pounds.

Work Authorization: Employee must be legally authorized to work in the United States.

FSLA Classification: Non-exempt

Join our team and be part of a hospitality experience where every guest interaction makes a difference. Apply today!