Host(ess)

About Us:

At Yurbban Hospitality Group, we don't just provide lodging; we create lasting moments for our guests. We are a team passionate about service excellence, authenticity, and innovation. Every interaction with our customers is an opportunity to exceed their expectations, and we are looking for someone like you to help fulfill our mission.What Values Set Us Apart?

• WOW: We love originality and strive to surprise in every detail. We work with creativity, active marketing, and continuous innovation.
• CONSCIOUS: We aim to improve the world through responsibility and sustainability. We initiate and collaborate on social responsibility projects to make a meaningful impact.
• HONEST: We act ethically, making decisions that align with our culture. Transparency is a priority in all our actions and communications.
• PASSION: We give our best in every challenge, having fun while putting ideas into action.
• TEAM: We create together to achieve a shared goal, where every opinion counts.

Why Work with Us?

Working at Yurbban Hospitality Group is not just a job; it's an opportunity to grow, innovate, and make a difference. We foster a collaborative work environment where every voice is heard. We value creativity, social responsibility, and transparency. Here, your work will have a purpose, contributing to the success of the company while you grow both professionally and personally. We operate lodging and restaurants in cities across Europe and America (Barcelona, Madrid, Seville, San Sebastián, Miami, Chía and Bogotá) under various brands, offering unique experiences to our guests.

As a Hostess, you will be the first and last impression our guests have of their dining experience. Your ability to create a warm and welcoming atmosphere, manage guest flow efficiently, and communicate effectively with both guests and staff will be key to ensuring exceptional service.

What to Expect Working at Yurbban Hospitality Group?

If you're passionate about hospitality and enjoy working in a fast-paced, guest-focused environment, we want to meet you. Were looking for commitment, authenticity, and a genuine enthusiasm for creating memorable dining experiences.

If you want to be part of a team where every shift is an opportunity to positively impact people's experiences, this is your chance. And, of course, we offer a variety of benefits for you to enjoy!

• Career Plan within the Group with opportunities for growth.
• Regular afterworks.
• Continuous training and innovation.
• Permanent contract.
• Collaborative and dynamic environment: You will work with a team committed to ensuring guest satisfaction.
• Dental insurance
• Employee discount
• Life insurance
• Paid time off
• Paid training
• Referral program
• Retirement plan
• Vision insurance

What Do We Value?

• Guest Experience Focus: Ensuring every guest feels welcomed and well taken care of from arrival to departure.
• Communication and Coordination: Keeping clear and professional communication with guests, servers, and management to maintain a smooth flow.
• Organization and Adaptability: Managing reservations, seating, and waitlists effectively, while adjusting to restaurant demand.
• Teamwork: Collaborating with staff to create an efficient and enjoyable dining experience.
• Professionalism and Poise: Remaining calm and composed during peak hours to provide excellent service.

Key Responsibilities as a Hostess:

• Warm Guest Reception: Greet guests warmly and professionally to create a welcoming first impression.
• Seating Coordination: Manage an organized seating rotation to evenly distribute guests among servers and optimize service flow.
• Guest Flow Management: Monitor and adjust seating arrangements based on table availability and restaurant capacity.
• Communication with Kitchen & Management: Regularly update the kitchen and management on ticket times and seating adjustments to maintain smooth operations.
• Waitlist Handling: Provide accurate wait times to guests and maintain clear communication if times change.
• Server Coordination: Build strong communication with servers to track table status and ensure a balanced workload.
• Guest Satisfaction: Anticipate guest needs, accommodate special requests, and provide a seamless dining experience.
• Host Stand Maintenance: Keep the host stand clean, organized, and well-stocked with menus and promotional materials.
• Reservation & Inquiry Management: Handle guest reservations and inquiries professionally, ensuring special requests are accommodated when possible.

Qualifications:

• Experience: 2 to 5 years in a similar role, preferably in a high-volume restaurant.
• Software Knowledge: Familiarity with OpenTable, Resy, Restaurant 365, lightspeed, or SevenRooms (final list to be confirmed).
• Skills: Strong communication, organization, and multitasking abilities.
• Attitude: A warm, friendly, and professional demeanor with a passion for hospitality.
• Flexibility: Ability to work varied shifts, including mornings, evenings, weekends, and holidays.

Physical Demands Prolonged periods of being stand and working on computer. Must be able to lift 15 pounds.

Work Authorization Employee must be legally authorized to work in the United States.

FSLA Classification Non-exempt

Join our team and be part of a hospitality experience where every guest interaction makes a difference. Apply today!