Technical Account manager

Role Description

• Strong architecture skils and ability to explain technology to EMEA customers.
• Establish and nurture relationships with top-tier EMEA customers' decision-makers.
• Provide timely recommendations and proactive assistance to achieve customer outcomes.
• Serve as a guide, ensuring customers maximize the value of our products and services.
• Cultivate Trusted Advisor relationships, offering insights and strategic guidance.
• Keep customers informed about technological changes impacting their operations.
• Ensure proactive communication during service disruptions, maintaining transparency.
• Advocate for customers during high-severity cases, fostering long-term partnerships.
• Provide technical support within SLAs, replicating and troubleshooting to resolution.
• Independently handle incoming tickets professionally, demonstrating technical expertise.
• Collaborate with Engineering and Product teams to address customer needs and drive improvements.

Qualifications

• At least 5 years of relevant work experience in the cybersecurity field in customer success, consulting, post-sales technical account management, and similar roles.
• Strong technical background and problem-solving skills.
• Project management skills, with proven results working as a trusted advisor to drive business value for customers, including the ability to interact with client teams at various levels of technical and non-technical depth.
• Exceptional communication in English and interpersonal skills.
• Proactive and self-motivated, with the ability to work independently.
• Willingness to travel as needed to support customer engagements, including [specify approximate percentage or frequency].
• Strong problem-solving and analytical abilities
• Bachelor's degree in Business, Engineering, or related field