Social Worker

Terms of Reference

Division: Programs.

Location: Marib Governorate.

Reports to: Case Management Officer/Protection Specialist.

Organization & Background:

A humanitarian, independent, non-profit, non-governmental organization that works across Yemen. The organization provides direct assistance for conflict-affected populations, IDPs, host communities and vulnerable groups in the conflict areas. The organization, in partnership with international agencies, takes action during crisis situations and goes the extra mile to engage in other contexts where its competencies will add value. The organization promotes durable solutions for conflict-affected populations and helps to restore services, education, economy, well-being and health.

Job Purpose:

The Social Worker shall contribute to strengthening the protection system defined by the project in terms of referral pathways and case management. The Social Worker is responsible for the provision of direct case management services for individuals with PwSN, CP, and GBV vulnerabilities, and will oversee and manage the implementation of individual and group psychological support sessions. The Social Worker will work as a part of a team protection team dedicated to field-based projects that seek to prevent, monitor and respond to issues that affect the safety, dignity and participation of displacement-affected women, men, girls and boys in Yemen. The incumbent will be responsible for carrying out PSS activities and guaranteeing timely internal and external referrals to relevant services and follow-up of cases.

Key Responsibilities:

Support the Case Management Officer in planning and implementing case management program activities ensuring that delays and constraints are documented, and solutions identified.

Prepare progress reports with statistical and narrative information on identification, active caseload, closing of cases and any other activities;

Ensure that reports are timely, of high quality and serve to inform management decisions; for specific events/trainings falling within the scope of responsibilities, ensure that a separate event/training report is submitted Specifically.

Support and contribute to the design of case management tools and procedures, including clear case management eligibility and closure criteria.

Identify vulnerable, at-risk women and children; work with different stakeholders to obtain referrals.

Conduct ongoing service mapping and update the service directory accordingly.

Assess the situation of individual children and/or families to determine whether they meet case management eligibility criteria.

Work with children and/or families to help them understand problems, define goals, and develop realistic plans; initiate and implement action to ensure children are safeguarded from harm.

Implement case plans for children and families, including referrals to service providers where needs cannot be met.

Monitor and review individual cases, for example during regular case conferences, home visits or other monitoring visits (as required under the specific circumstances) with the aim of ensuring timely and high-quality assistance.

In accordance with set case closure criteria, close cases of those individuals who have resolved the immediate protection concerns and, as far as possible, have developed sustainable solutions to the underlying problems.

Ensure case management documentation (including case management plan, referral documentation, and other relevant documentation), making sure that confidentiality and information-sharing protocols are met.

With support from the CM Officer ensure that the community is well informed on the case management service.

Act as a team leader for the community volunteers and facilitate implementation of awareness-raising sessions with community members on identification and referral.

Other duties as assigned by the supervisor to enable and develop the overall success of the project.

Organizational Competencies:

• Demonstrates integrity by modelling the organizations values and ethical standards.
• Promotes the vision, mission, and strategic goals of the organization.
• Displays cultural, gender, religion, race, nationality and age sensitivity and adaptability.
• Treats all people fairly without favoritism.
• Fulfils all obligations to gender sensitivity and zero tolerance for sexual harassment.

Professionalism:

• Knowledge of the use of information management.
• Demonstrated problem solving skills and ability to use sound judgment to ensure the effective and timely completion of complex tasks.
• Ability to work under stress to meet deadlines.
• Positive attitude with a mind-set to deliver development services in a professional manner.

Teamwork:

• Acting as a team player and facilitating teamwork.
• Self-development and initiative taker.
• Managing conflict.
• Knowledge Management and Learning.
• Promotes a knowledge sharing and learning culture in the office.
• Actively works towards continuing personal learning.

Safeguarding:

• Read, understand, and adhere to the organizations Safeguarding Policy, sign the organizations Code of Conduct, and strive to promote a zero-tolerance approach to discrimination, harassment, and abuse in all working environments.
• Report any concerns about the well-being of a child or vulnerable person and report any concerns about the behavior of the organizations representative in relation to safeguarding.

Qualifications, Experience, and Skills:

• Technical diploma/degree in social work, human rights or related degree or equivalent working experience.
• At least 2 years of experience working as a Social Worker conducting case management work and working with children and families in difficult situations.
• Proficiency in MS Office software is essential (Outlook, Word, Excel, PowerPoint).
• Willingness and ability to dramatically change work practices and hours in the event of emergencies.
• Ability to analyze information, evaluate options, and follow strategic directions as guided.
• An in-depth understanding of national development issues, laws and national policies in particular as relates to children.
• Previous experience of working with a multi-cultural team and adaptability to varied team dynamics.
• Excellent interpersonal, communication and presentation skills.
• Displays culture, gender, religion, race, nationality and age sensitivity and adaptability.
• Treats all people fairly without favoritism.
• Fulfils all obligations to gender sensitivity and zero tolerance for sexual harassment.