IT Business Analyst

About XPRESS:

XPRESS is a mobile super-app that provides users with transportation, courier, food delivery & E-commerce services.

The role:

As a Business Analyst, you'll play a crucial role in driving data-driven decision-making and supporting our business operations. If you thrive in a fast-paced environment, possess strong analytical skills, and have a keen eye for uncovering insights, we'd love to have you on board as we revolutionize the transportation industry.

The Responsibilities:

• Collaborate with cross-functional teams to gather and analyze business requirements, translating them into actionable insights and recommendations.
• Conduct data analysis using a variety of tools and techniques to identify trends, patterns, and opportunities for improvement.
• Develop and maintain dashboards, reports, and visualizations to effectively communicate key findings to stakeholders.
• Perform in-depth market research, competitor analysis, and customer segmentation to support strategic decision-making.
• Work closely with stakeholders to define project scope, objectives, and deliverables, ensuring alignment with business goals.
• Participate in the design and implementation of process improvements and optimization strategies.
• Identify and track key performance indicators (KPIs), monitoring and reporting on progress towards business goals.
• Collaborate with the technology team to define and document system requirements and specifications.
• Assist in the development and execution of user acceptance testing (UAT) and ensure smooth implementation of system changes.
• Stay updated on industry trends, best practices, and emerging technologies to enhance business analysis capabilities.
• Support ad-hoc projects and initiatives, providing analytical insights and recommendations as needed.