Technical Support Consultant

ABOUT AN OPEN POSITION

We are looking for a proactive and analytical Technical Support Consultant to join a growing international team and help deliver a high-quality support experience for modern software platforms and services.

In this role, you will contribute to the transformation of a customer support function into a structured and scalable Service Hub. You will work closely with clients and internal teams to investigate technical issues, improve workflows, and ensure efficient and value-driven support processes.

YOU WILL:

• Serve as the first point of contact for customers in need of technical and functional assistance;
• Provide 1st and 2nd line support, manage tickets, and escalate complex issues to 3rd line support when needed;
• Take ownership of resolving support requests in a timely and professional manner;
• Investigate technical issues, identify root causes, and contribute to effective problem resolution;
• Collaborate with cross-functional teams to ensure smooth communication and issue handling;
• Perform initial technical analysis using internal tools and methodologies;
• Handle feature requests and help maintain feedback loops with product teams;
• Build and maintain internal and client-facing documentation;
• Contribute to process improvements and automation initiatives.

WHAT WE EXPECT YOU WILL BRING:

• 3+ years of experience in a customer-facing technical support role;
• Bachelor's degree, preferably in a technical field such as Computer Science or Engineering;
• Excellent command of English, both written and spoken;
• Basic experience in scripting and programming;
• Basic knowledge of SDLC, CI/CD, and API integrations;
• Strong analytical and problem-solving skills;
• Excellent interpersonal and communication skills;
• Strong documentation-writing skills;
• Service-oriented mindset with a strong customer focus;
• Proactive attitude and ability to work independently;
• Experience with tools such as VS Code, Terminal, Salesforce, GitLab, and Microsoft tools would be considered a plus.

WHAT WE OFFER:

• Transparency, respect, responsiveness, and result-driven culture in a global work environment;
• Flexible working style: remote/ mixed/ office;
• Highly expressed Agile environment;
• Covered pension accumulation in your chosen Lithuania's private fund;
• Covered yearly Pluralsight subscription;
• Employee referral program;
• Office bonus and events: summer and winter parties, game nights, and more.

For this role, we offer a NETO (after taxes) salary range of 1400 – 2400 Eur. The final agreement on salary is based on skills and experience.