Job Description:
Overview:
Join Xperience Xscape Travels as a Travel Customer Care Specialist! Youll guide clients through every stage of their journey — from planning to completion — ensuring smooth, memorable experiences.
Responsibilities:
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Respond promptly to client inquiries via email, phone, and chat.
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Assist with itinerary changes, travel updates, and special requests.
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Provide accurate travel requirements and destination information.
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Follow up to confirm satisfaction and collect feedback.
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Resolve concerns with empathy and professionalism.
Requirements:
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Strong written and verbal communication skills.
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Customer service experience (travel experience is a plus).
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Detail-oriented, organized, and proactive.
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Comfortable using digital tools and learning new systems.
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Passionate about travel and helping others.
Benefits:
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Work remotely with flexible hours.
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Travel perks, discounted rates, and insider access.
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Opportunities for growth with team support and training