Operation Manager KSA

Job Purpose:

To oversee and manage the daily telecom operations, vendor coordination, administrative activities, and ensure efficient delivery of Huawei, Nokia, and Ericsson-related projects across the Kingdom of Saudi Arabia.

Key Responsibilities:

Telecom Operations:

• Lead the planning, execution, and monitoring of telecom projects (Huawei, Nokia, Ericsson).

• Ensure timely integration, commissioning, and acceptance of telecom sites.

• Manage multi-vendor telecom environments, ensuring SLAs and KPIs are met.

• Supervise and track site progress, telecom rollout schedules, and ensure quality standards are met.

Vendor and Subcontractor Management:

• Develop and maintain strong vendor relationships with Huawei, Nokia, and Ericsson partners.

• Oversee subcontractor performance and compliance.

• Negotiate contracts and monitor vendor deliverables and timelines.

• Ensure alignment between vendor services and project needs.

Administration & Reporting:

• Maintain documentation related to project status, staff performance, and vendor activity.

• Coordinate with HR and Finance for manpower, iqama, visa, and fund-related issues.

• Submit timely reports to senior management on operational performance and challenges.

• Liaise with internal departments to ensure smooth operational support.

Team & Stakeholder Management:

• Lead cross-functional teams to ensure project alignment with business objectives.

• Coordinate between project teams, site engineers, PMs, and clients.

• Participate in monthly and quarterly review meetings with clients and management.

Compliance & Legal:

• Ensure compliance with KSA labor laws and telecom regulatory requirements.

• Monitor legal stay of expatriate employees (Iqama, Muqeem, Qiwa processing).

• Support HR in resolving employee grievances and onboarding processes.

Qualifications & Experience:

• Bachelors degree in Telecom Engineering, Business Administration, or a related field.

• Minimum 7-10 years of experience in telecom operations (Huawei, Nokia, Ericsson).

• Prior experience in managing telecom rollout projects in KSA is mandatory.

• Strong knowledge of local labor law, vendor management, and project documentation.

Skills Required:

• Strong project management and leadership skills.

• Excellent communication and negotiation skills.

• Problem-solving and team coordination abilities.

• Fluent in English; Arabic is an advantage.

• Proficiency in MS Office, project tracking tools, and telecom management systems.