About the job UX Researcher Product Insights & Design (Senior Level)
Description:
The Product Research team is seeking a talented UX Researcher to deliver insights that enhance the SAP design system and contribute to a suite-first experience for SAP products. This role involves close collaboration with designers and product managers to uncover user needs, ensure usability standards are met, and promote best practices through evidence-based insights.
Scope of Services / Deliverables:
Key Responsibilities:
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Research Planning & Execution: Scoping, planning, and conducting user research, then presenting findings to stakeholders to drive actionable product improvements
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Stakeholder Management: Identifying research needs, collaborating with stakeholders to define goals, and selecting the appropriate methodologies for each study
Team Description:
The UX Researcher will work within a multidisciplinary product design team, supporting product managers and designers with qualitative and quantitative data that shape user experience strategy and implementation.
Purpose and Objectives:
To improve user-centered design decisions through impactful research and data-driven insights that align with business goals and user expectations across SAP's product suite.
Project Support:
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Collaborate in UX planning workshops and discovery phases
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Present insights in formats suitable for stakeholders (e.g., reports, personas, journey maps)
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Help define success metrics based on user experience quality
Skills and Qualifications:
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3+ years in applied UX research
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Experience with both qualitative and quantitative research methods
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Formal education in a relevant field: HCI, psychology, behavioral sciences, etc.
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Fluent in English
Good to Have:
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Experience working in enterprise or B2B product design
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Familiarity with remote research tools (e.g., UserTesting, Dovetail, etc.)