IT Service Management Support Consultant

Description:

3rd party resources are required to support IT Infrastructure operations (e.g., 1st, 2nd, and 3rd level IT support, server and data center operations) ensuring SAPs ongoing business continuity. This position excludes direct involvement in hardware/software maintenance (break/fix, upgrades). The role focuses on stakeholder collaboration, reporting, contract support, and administrative functions related to service delivery.

Scope of Services / Deliverables:

• Collaborate and work with a global team and stakeholders

• Prepare presentations, templates, and status reports for management

• Handle SAP Ariba orders: demand requests, quotes, approvals, PRs

• Support Microsoft Support Admin tasks (grant access, monitor consumption, invoice checks)

• Assist with RfX documentation and SAP supplier coordination

• Support Contract Manager during RfPs and due diligence

• Take and distribute meeting minutes, manage follow-ups

• Prepare reporting documents and support fieldglass / administrative tracking

Team Description:

This role sits within the Client Technology Workplace Service Management Team and involves close cooperation with internal IT, procurement, and contract teams to streamline operational and supplier processes.

Purpose and Objectives:

To support the operational, administrative, and documentation processes within SAPs IT infrastructure environment, with a particular focus on SAP Ariba workflow, contract documentation, and cross-functional coordination.

Project Support:

• RfX preparation and follow-up

• Supplier interaction during negotiations

• Documentation of workflows, meetings, and support processes

• Coordination of approvals, quotes, and purchase requests in Ariba

Skills and Qualifications:

• Bachelors or Masters in Business / International Management

• 1-2 years of experience in IT, procurement, or business operations

• Proficient in MS Suite (Word, Excel, PowerPoint, SharePoint, OneNote, Outlook)

• Strong English communication skills (spoken and written)

• Experience with SAP Ariba; Fieldglass knowledge is a plus

• Strong attention to detail and organizational skills

• Time management and deadline commitment

• Cross-cultural teamwork and adaptability

• Negotiation and report-writing abilities

Good to Have:

• IT process documentation (e.g., Signavio)

• Basic understanding of supply chain, contract processes, and auctions

Tools & Technologies:

• SAP Ariba, MS Office Suite, SharePoint

• Fieldglass (optional), Signavio (optional)

Duration & Type of Contract: 7 months (extendable) | Full-time | Contract-based

Working Hours / Time Zone Expectation: Full-time alignment with WET/CET business hours, core hours 9:0017:00 Lisbon time

Language Requirements: Fluent English is required; Portuguese is a plus

Travel: Not required

Is it remote working?: Yes

Base Location: Portugal