Operations Specialist

The Operations Specialist is responsible for execute daily operational activities to ensure smooth order processing, inventory accuracy, system dispatch, and cross-team communication. This role focuses on execution, problem-solving, and process improvement to support efficient fulfillment and customer satisfaction.

Key Responsibilities

· Execute daily operational workflows from order creation to dispatch

· Coordinate with fulfillment, quality control, customer service, and warehouse teams

· Ensure orders are processed accurately and on time

· Track inventory movements and report discrepancies on shopify

· Update systems with order status, stock changes, and dispatch confirmations

· Identify operational issues and escalate them with solutions

· Support process optimization to improve speed, accuracy, and cost efficiency

· Prepare daily and weekly operational reports

Courier & Logistics Coordination

· Communicate with shipping companies regarding pickups, late deliveries, or issues.

· Track shipments and ensure timely delivery to customers.

· Resolve courier-related problems (wrong address, missing parcel, delays).

System & Data Handling

· Use Shopify / internal system to manage orders and stock.

· update, or correct stock adjustments.

· Monitor system errors and request technical support when needed.

· Report operational issues or bottlenecks to the Operations Team leader.

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Requirements

· Bachelors degree in Business Administration, Operations, or related field

· 1–3 years of experience in operations, logistics, or e-commerce

· Strong organizational and multitasking skills

· Experience using order management systems or ERP tools

· Good communication and problem-solving abilities

· Attention to detail and ability to work under pressure

· Work schedule: 5 working days per week, with Thursday and Saturday on a rotational basis