Operations Team Leader

The Operations Team Leader is responsible for leading daily operational and fulfillment activities to ensure timely order dispatch, high accuracy, efficient resource utilization, and compliance with company quality standards. This role bridges strategy and execution by translating operational plans into daily actions and measurable results.

Core Responsibilities

1. Daily Operations Management

· Oversee end-to-end order processing from order release to final dispatch

· Ensure daily dispatch targets are met based on order volume and SLAs

· Plan manpower allocation according to workload and peak periods

· Monitor workflow efficiency and remove operational bottlenecks

· Ensure system data accuracy (order status, inventory movement, dispatch confirmation)

2. Team Leadership & Supervision

· Supervise Operations Specialists, Fulfillment, Packing, and QC teams

· Assign daily tasks and clearly communicate priorities and deadlines

· Conduct daily briefings and end-of-day reviews

· Coach team members to improve productivity and accuracy

· Manage attendance, shifts, rotations, and task coverage

3. Quality Control & Compliance

· Ensure all orders meet company quality, packing, and branding standards

· Reduce picking, packing, and dispatch errors

2 / 3

· Implement and enforce SOPs and operational guidelines

· Conduct random audits on packed and dispatched orders

· Ensure health, safety, and warehouse compliance standards are followed

4. Performance Monitoring & KPIs

· Track and analyze KPIs such as:

o Orders dispatched per day

o Order accuracy rate

o Team productivity and efficiency

· Prepare daily, weekly, and monthly performance reports

· Identify performance gaps and create corrective action plans

5. Process Improvement & Optimization

· Identify inefficiencies in workflows and propose improvements

· Support automation, system upgrades, and process standardization

· Reduce operational costs without impacting quality or delivery timelines

· Improve space utilization and picking/packing flow

6. Cross-Functional Coordination

· Coordinate with Customer Service to resolve order issues and escalations

· Work closely with Inventory, IT, and Finance teams to ensure data alignment

· Communicate operational risks and capacity constraints to management

· Support sales campaigns and promotions by planning operational capacity

7. Problem Solving & Escalation

· Act as the first escalation point for operational issues

· Resolve urgent order delays, manpower shortages, and system errors

· Take immediate corrective actions during peak periods

· Ensure minimal operational disruption during crises

3 / 3

Authority & Decision-Making

· Allocate manpower and assign shifts within approved limits

· Approve task re-prioritization based on operational needs

· Recommend hiring, training, or disciplinary actions

· Escalate critical risks and resource gaps to Operations Manager

Required Qualifications & Skills

· Bachelors degree in Operations, Supply Chain, Business Administration, or related field

· 3–5 years of experience in operations, fulfillment, or logistics

· Minimum 1–2 years in a supervisory or team leadership role

· Strong leadership, communication, and decision-making skills

· Preferred Experience with OMS, WMS, or ERP systems

· Strong analytical and reporting skills

· Ability to work under pressure in high-volume environments

Work Schedule

· 5 working days per week

· Thursday and Saturday are rotational working days, based on operational needs