Job Title: Head of Operations

Reports To : MD/COO

Job Summary

Our client, a Fintech company, is hiring a Head of Operations. The candidate must be a seasoned professional with a strong background in loan processing, risk management, team leadership and business operations in a credit facility. The candidate will play a crucial role in ensuring efficient and accurate loan disbursal processes while maintaining a high level of compliance with internal policies and regulatory requirements. The successful candidate must have a strong background in Fintech operations, process optimization, and a deep understanding of the financial services industry.

RESPONSIBILITIES

• Develop and implement operational strategies aligned with the overall business objectives.

• Oversee the end-to-end loan disbursal process, from application review to fund disbursement.

• Ensure timely and accurate processing of loan applications in accordance with established policies and procedures.

• Implement strategies to streamline and optimize the loan processing workflow.

• Collaborate with the risk management team to identify and address potential risks associated with loan disbursal.

• Continuously assess and enhance the efficiency of loan disbursement processes.

• Ensure strict adherence to internal policies, regulatory requirements, and industry standards.

• Lead a high-performing operations team, fostering a culture of collaboration, innovation, and excellence.

• Provide mentorship and professional development opportunities for team members.

• Drive the execution of strategic initiatives to enhance efficiency, scalability, and customer satisfaction.

• Implement customer feedback mechanisms to drive continuous improvement.

• Collaborate with the customer service team to improve the overall customer experience.

• Identify areas for improvement and implement best practices to increase operational effectiveness.

REQUIREMENTS

• Minimum of first degree in a Social Sciences, Sciences or Engineering.

• At least 10 years of relevant experience in financial services operations, with substantial supervisory experience within operations, preferably in a commercial bank or finance house.

• Must have a robust knowledge of banking and fintech operations; settlement and reconciliation; general ledger management on core banking systems, banking use-cases and transaction flows.

• Possess working knowledge of local and global prudential guidelines touching on credit and operations risk management.

• Advanced Excel Usage; Credit operations, bank and financial statement analysis.

• In depth understanding of process design and documentation; General ledger management, settlement analysis and e-payment fraud prevention.

• Excellent leadership and management skills, which includes team coaching, coordination and public speaking.

• Efficient communication and presentation skills.

• Ability to work effectively with a cross-functional team.

• Desire and aptitude for learning new concepts on the job.

Salary: N15m- N18m pa gross

Method of Application: Interested and qualified candidates should forward their CVs to careers@worknigeria.com using the job title as the subject of the emaiL