Relationship Manager

Job Title: Relationship Manager
Location: Lagos and Port Harcourt

Grade: Deputy Manager - Manager Level (DM - MGR)

Our client, a leading commercial bank, is looking to hire a Relationship Manager to expand the banks High-Net-Worth Individual (HNI) and Ultra High-Net-Worth Individual (UHNI) customer base. This role will focus on customer acquisition through referrals and the bank's value chain while maintaining strong relationships with existing clients.

Responsibilities:

• Identify and establish new HNI/UHNI relationships within the value chain marketing strategy.
• Review and guide team members' call plans to ensure targets are met.
• Collaborate with account officers to convert identified prospects and clusters.
• Proactively identify customer needs and offer suitable products/services.
• Regularly assess and refine customer segment marketing strategies and make improvement recommendations.
• Conduct regular visits and calls to key decision-makers in existing customer networks to strengthen relationships.
• Provide coaching and development opportunities to team members.
• Monitor and evaluate team performance to ensure goals are achieved.
• Undertake additional responsibilities as assigned by the Head of Private Banking.

Requirements:

• Bachelors degree in Business Administration, Marketing, Banking & Finance, or a related field.
• Strong experience in customer relationship development/management.
• Excellent negotiation, problem-solving, and conflict resolution skills.
• Solid understanding of Private Banking, Wealth Management, and Retail Banking markets.
• Proficiency in product knowledge, sales, and credit appraisal/analysis.
• Supervisory skills with a focus on team building and conflict management.
• Strong organizational and managerial capabilities.

Key Performance Indicators:

• Liability growth
• Loan book growth
• Premium credit card sales
• HNI/UHNI account acquisition
• Cross-selling sign-on rates
• Business volume growth across deposits, loans, and fees
• Revenue/PBT growth
• Private Banking initiatives and drives

How to Apply:
Interested candidates should send their CVs to careers@worknigeria.com using "Relationship Manager" as the subject of the email.