Customer Service Officer (Ibadan)

Job Title: Customer Service Representative 

Location: Ojo Ibadan

Key Responsibilities:

Serve as the primary point of contact for all customer inquiries, addressing questions and resolving issues promptly and professionally.

Maintain detailed records of customer interactions and transactions, ensuring all customer concerns are documented and followed through.

Process customer complaints or requests related to property issues, ensuring satisfactory resolutions are achieved.

Assist customers with debt collection by following up on overdue payments, negotiating payment plans, and ensuring timely settlement of outstanding balances.

Prepare and manage necessary documentation for clients.

Ensure excellent customer satisfaction by consistently providing outstanding service and maintaining positive client relationships.

Collaborate with other departments (e.g., sales, marketing, finance) to ensure a smooth and seamless customer experience, particularly in resolving payment issues and feedback integration.

Manage customer feedback, suggest improvements, and implement insights gathered through customer interactions.

Support marketing and sales teams by providing customer feedback, helping with lead generation, and participating in promotional activities.

Requirements:

Bachelors degree in Business Administration, Communications, or a related field.
At least 2 years of customer service experience, ideally in a real estate or property-related industry.
Proven experience in debt collection and managing overdue payments.
Strong interpersonal and communication skills.
Conflict resolution and problem-solving abilities.
Patience and ability to work under pressure while maintaining professionalism.
Strong organizational and time-management skills.
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
Soft Skills Needed:

Empathy: Ability to understand and address customer concerns with care and professionalism.
Communication: Clear and effective interaction with customers and colleagues.
Conflict resolution: Managing and resolving customer complaints in a calm and solution-oriented manner.
Time management: Efficiently managing customer inquiries and debt collection tasks.
Collaboration: Working closely with other departments to ensure customer satisfaction and smooth operation

Qualified and interested candidates should  send to careers@worknigeria.com using the job title as the email subject