Branch Manager

Job Title: Branch Manager

Reports to: Regional Sales Manager

Job Grade: BO - AM

Locations: Lagos, South East, South West, South South (Delta, Edo, Bayelsa, Portharcourt, Cross Rivers, Akwa-Ibom)

Job Summary

Our client, a leading commercial bank in Nigeria, is hiring Branch Managers. The ideal candidate will be responsible for the Branch Growth, Profitability, Sales, Service and Personnel Management in line with assigned Budget.

Duties/ Responsibilities:

• Oversee EMS and other branch meetings
• Regular environmental scanning to identify business opportunities.
• Ensure collaboration amongst all units of the branch.
• Ensure the branch has adequate work tools.
• Ensure efficient and timely service delivery at all touchpoints in line with the banks service grid.
• Drives branch budget.
• Customer engagement (Physical and Virtual).
• Review and recommend loans for approval
• Manage loan portfolio.
• Responsible for the team's Sales/Service plan.
• Ensure the branch ambience is in line with the Bank's standard
• Periodic review of direct reports
• Prepare and present branch performance
• Conduct business premises spot check

KPI

• Review of outer business premises, civil guards dressing and ATM gallery.
• Conduct EMS and review of daily volume reports.
• Review and confirmation on previous days performance of account officers.
• Customer engagement (virtual) to Top 20 branch customers.
• Visit identified 5 customers/prospects.
• Monitor the CLOSA agents- their activity and overall performance.
• Review of Pre-call memos
• Review and recommendation of loans
• Review and approval of branch expenses.

Qualifications/Requirements

• At least 6 years experience in sales, customer service, including at least 1 year in a supervisory role.
• In-depth knowledge of retail policies, procedures, and branch operations.
• Strong Credit/Financial Analysis Skills
• Understanding of lending regulations.
• Ability to influence, motivate, and train others
• Problem solving skills.
• Effective communication/Presentation skills
• Good Interpersonal Skills
• Conflict Management Skills
• Managerial/Administrative Skills
• Team building

Method of Application: Interested and qualified candidates should forward their CVs to careers@worknigeria.com using the job title and location as the subject of the email.