Operations Support

About Workmate

At Workmate, we're transforming how businesses and frontline workers connect, offering a direct path to a workforce that is both reliable and readily available. Our platform streamlines the process of finding and managing staff, giving businesses the agility to adapt and workers the opportunity to secure jobs that match their skills and lifestyle. Leveraging technology, we simplify the complexity of hiring. Businesses gain fast access to flexible staffing solutions, while workers benefit from a consistent flow of jobs, instant payments, and the autonomy to choose their work schedule.

Our vision is a future where work is flexible, opportunities are abundant, and both businesses and workers can reach their full potential. Workmate is more than just a job platform; it's a movement toward a workforce that is empowered, satisfied, and resilient. Welcome to Workmate, where work meets flexibility, reliability, and opportunity.

You can learn more about our platform and products at www.workmate.asia.

But enough about us, let's talk about who you are:

The Position

We are currently seeking a talented Operations Support to join the Managed Service (Fulfillment) Department. This position will work closely with the Project Manager to fulfill requirements set by our key clients. You will play a key role in ensuring the success of delivering and sustaining the highest quality service to our clients.

Who you are and whom were seeking:

• Graduated with a Bachelor's degree in any field.
• Min. 1 years of working experience in Recruitment/Talent Acquisition.
• Strong communication skills.
• Experienced in MS office, etc.

• Experience in Recruitment, HR background and/or a start-up would be highly desirable.

Things you need to fulfill as a Operations Support:

• Monitor workforce fulfillment funnels (onsite).

• Control the on-ground time attendance process by coordinating with the office team to ensure that all workers are paid correctly and are happy working with Workmate.
• Be the main point of contact on day to day activities for the client, solving problems on the ground and escalating them to the team whenever support is needed.
• Maintain the performance in fulfillment rate, client satisfaction and cost effectiveness of the accounts.
• Be responsible for monthly updates on the teams performance to the Project Manager.
• Any other assignment from the Project manager.

About Working at Workmate

• Workmate connects blue collar workers to opportunities near them, giving them access to a consistent, trustworthy and flexible source of income. For businesses, Workmate gives them instant access to a curated network of qualified workers that have the right skills and live nearby.
• You will be based in our GoWork office in Plaza Indonesia with Hybrid Working Mode, every two days a week we work together at the office.
• We have a basic medical package that includes inpatient, outpatient, and dental.
• We have regular sync-ups with the management team during our 1 on 1 sessions, which end up being about a LOT more than work!