Intake Coordinator

Job Overview

The Intake Coordinator plays a key role in ensuring that clients receive excellent and timely in-home care services. You will coordinate client intakes, match caregivers with clients, and oversee care assignments to ensure smooth operations and deliver quality service. The ideal candidate has experience in human resources, customer service, or administrative support, preferably within the healthcare or home care industry, and demonstrates a genuine desire to help others.


Key Responsibilities

• Oversee the intake process for new clients, ensuring timely onboarding and service initiation.
• Match clients with suitable caregivers and coordinate personal care assignments.
• Conduct client assessments and develop appropriate care plans.
• Support caregiver onboarding and ensure all documentation and compliance requirements are met.
• Recruit, interview, and assist in hiring caregivers and field staff.
• Maintain regular communication with clients and caregivers to ensure satisfaction and resolve any concerns.
• Manage scheduling and ensure coverage for shifts, fill-ins, and new cases.
• Maintain accurate records in accordance with company policies and regulatory requirements.
• Collaborate with management to promote a culture of accountability, professionalism, and compassionate care.
  

Qualifications

• Previous experience in home care, healthcare administration, HR, or customer service required.
• Strong organizational, scheduling, and multitasking abilities.
• Excellent communication and interpersonal skills.
• Proficient in Microsoft Office Suite and general business software.
• Experience with HHA Exchange, Smartsheet, and Adobe preferred.
• Demonstrated ability to work independently and as part of a collaborative team.
• Passionate about helping others and improving quality of life for clients

Benefits

• Work From Home
• Paid Time Off (PTO)
• Regional Holiday Pay
• Annual Performance Bonus