Property Management Operations Coordinator

Overview
We are hiring a Property Management Operations Assistant to support a U.S.-based property management team with daily tenant coordination, maintenance tracking, payment collection follow-ups, data entry, and operational tasks. 

This role requires strong communication, organization, and experience working in property management or a similar operations-heavy environment.

Key Responsibilities

• Manage daily communication with tenants, vendors, and internal team members by phone, email, and text
• Track and follow up on tenant issues, maintenance requests, payment updates, and open tasks
• Assist with rent/payment collection follow-ups and keep accurate notes on tenant payment status
• Coordinate property maintenance requests, including gathering details, assigning updates, and following up until completion
• Work closely with the U.S.-based office to execute daily property management tasks
• Update property management systems, ticketing platforms, spreadsheets, and internal trackers
• Maintain accurate records of tenant interactions, maintenance updates, collections activity, and task progress
• Escalate urgent issues, unresolved tenant matters, or payment concerns to the proper team member
• Perform data entry and administrative support related to property management operations
• Follow structured processes and keep tasks organized through completion

Requirements

• Experience in property management, real estate operations, or administrative operations is required
• Strong spoken and written English
• Comfortable handling high-volume phone, email, and text communication
• Experience using property management software, CRM systems, ticketing systems, or similar platforms
• Strong attention to detail and accurate data entry skills
• Ability to manage follow-ups, track open items, and work through structured processes
• Organized, reliable, and able to handle multiple operational tasks at once

Preferred Qualifications

• Experience with rent collection follow-ups
• Experience coordinating property maintenance requests
• Experience supporting U.S.-based property management companies

Work Schedule

Full-time position aligned with U.S. business hours.