IT Systems & Network Administrator

Job Overview

We're hiring an IT systems/network administrator to join the higher-tier help desk/escalation team. This role serves as the go-to for complex issues that go beyond day-to-day support. You'll be responsible for advanced troubleshooting, system administration, and network support to ensure client environments remain secure, stable, and efficient.

Key Responsibilities

• Act as an escalation point for advanced tickets from the Help Desk team
• Administer and maintain Microsoft 365 (Exchange, Teams, SharePoint, Intune)
• Administer and troubleshoot Windows Server environments (AD, GPO, file/print services)
• Support and troubleshoot network infrastructure (firewalls, switches, VPNs, VLANs, WiFi)
• Manage accounts, permissions, and security policies
• Document troubleshooting steps, fixes, and client environment details in real time
• Collaborate directly with clients to resolve recurring issues and improve reliability
  

Qualifications

• 3+ years experience in an MSP or IT support environment
• Strong troubleshooting skills across Windows desktops, servers, and Microsoft 365
• Working knowledge of networking (firewalls, VPNs, VLANs, Wi-Fi)
• Proven ability to resolve escalated issues efficiently
• Excellent communication and customer service skills (Phone & Email)
• Highly responsible, organized, and eager to grow
• Extremely committed and responsible
• Quick learner, resolution-oriented, hungry to grow
• Self-starter who looks for ways to improve processes & services

Preferred Qualifications

• Industry certifications (Microsoft, CompTIA, Cisco)
• Experience with PSA/RMM tools (Autotask, ConnectWise, N-able, etc.)
• Exposure to cloud hosting platforms (Azure, AWS)
  

Benefits

• Work From Home
• Paid Time Off (PTO)
• Regional Holiday Pay
• Annual Performance Bonus

Important: Stability matters. If you have a history of multiple short-term jobs, please do not apply.