Sales Operations & Order Management Coordinator

We are seeking a Sales Operations & Order Management Coordinator to process customer orders, maintain CRM records, monitor incoming requests, and support daily sales operations.

The right candidate can identify issues, ask the right questions, prioritize tasks, and move work forward independently. This is not primarily a logistics, procurement, shipping, or dispatch role.

Key Responsibilities

• Enter, process, and monitor customer orders.
• Maintain accurate customer and order information in the CRM.
• Organize and prioritize orders, follow-ups, and open tasks.
• Monitor incoming emails and identify required actions.
• Support management with reports, administrative tasks, and Excel tracking.
• Review orders for errors, missing information, or potential issues.
• Gather the information needed to resolve problems and complete tasks.
• Learn the company's products, pricing, processes, warehouses, and customer requirements.
• Calculate approximate shipping costs through the shipping portal when needed.

Qualifications

• Experience in order processing, sales support, CRM management, or administrative operations.
• Strong Microsoft Excel skills, including formulas, sorting, filtering, data organization, and reporting.
• Strong critical thinking and problem-solving skills.
• Excellent attention to detail and organization.
• Ability to manage multiple priorities independently.
• Comfortable learning new systems and processes.
• Clear written and conversational English.
• Proactive, curious, and open to feedback.

Future Responsibilities

After learning the company's products and processes, the coordinator may also:

• Follow up with customers by email.
• Re-engage leads and inactive customers.
• Communicate with customers by phone when appropriate.