Bilingual Client Relations Specialist (Mandarin-English)

The people we look for to be our Mandarin/English Bilingual Client Relations Specialists must

demonstrate several key attributes in order to be considered for this position. Included in this list are the following:

 

·         Mandarin Chinese speaking/typing ability

·         Professional fluency in English

·         A quick and willing learner that can master all details of our product and call taking techniques

·         Enthusiasm for our business. Takes ownership and acts on behalf of the entire company

·         Passion for helping others. Takes great satisfaction in seeing our clients’ business succeed

·         The intelligence to recognize areas of improvement in the company, and the ability to

·         articulate/execute them

·         Ability to work well under high pressure and can think quickly on his/her feet. Able to connect

·         with clients over the phone and make them feel comfortable

·         An innate motivation to service our clients the best possible way

·         Strong work ethic and a can-do attitude

·         Has superb verbal and written communication skills

 

Basic Purpose and Scope of the Position Responsibilities:

 

·         Responsible for answering clients’ questions over the phone

·         Handle escalated customer interactions in a call center with the goal of giving excellent service and customer satisfaction, ensure customer retention, and increase business for our clients

·         Work with other co-workers to meet the needs of the company and clients

·         Other duties as assigned

 

Minimum Qualifications:

 

·         College Degree or equivalent work experience

·         Prior experience in call centers is a plus

·         Fresh Graduates are welcome to apply