Customer Service Representative - W0036

Basic Purpose and Scope of the Position Responsibilities:

·         Responsible for handling inbound restaurant take-out orders from customers

·         Provide excellent service and customer satisfaction, ensure customer retention, and increase business for our clients

·         Work with other co-workers to meet the needs of the company and clients

·         Other duties as assigned

The people we look for to be our Inbound Customer Service Representatives must demonstrate several key attributes in order to be considered for this position. Included in this list are the following:

 

·         Professional fluency in English, with a very neutral accent

·         A quick and willing learner that can master all details of our product and call taking techniques

·         Enthusiasm for our business. Takes ownership and acts on behalf of the entire company

·         Passion for helping others. Takes great satisfaction in seeing our clients’ business succeed

·         The intelligence to recognize areas of improvement in the company, and the ability to articulate/execute them

·         Ability to work well under high pressure and can think quickly on his/her feet. Able to connect with clients over the phone and make them feel comfortable

·         An innate motivation to service our clients the best possible way

·         Strong work ethic and a can-do attitude 

·         Has superb verbal and written communication skills

Qualifications:

 

1.      Good English Communication Skills

2.      High School Diploma

3.      At least 18 years of age

4.      Amenable to graveyard shift schedule

5.      Willing to work in Ortigas, Pasig City