Customer service executive

The job involves

1. Identifying, Handling and resolving customer queries and concerns while maintaining expected quality as per company on call, chat or email

2. Documenting / Recording transactions and the necessary follow-up requests with other functions by completing forms and record logs

3. Understanding multiple products and processes

4. Influencing customers to buy or retain product or service by following a prepared script to give product reference information.

Job Description

Designation- Customer Support Associate/ Voice & Chat Support/ Sales Executive

Process- Domestic/International (Voice/Chat/Email/Blended)

Role- Customer Support & Call Centre Operations (INBOUND & OUTBOUND CUSTOMER SERVICE)

Qualification-

Any Graduates and Above

Requirement- Excellent Communication skills in English

Eligibility- Fresher and Experience both can apply

Perks- Bonuses and Incentives are above salary

Note- {Salary may vary depending upon the experience and process}

Education Requirements/ Skills

1. Any Graduate / Post Graduate

2. Typing speed of 30 to 40 wpm

3. Candidates who are freshers or with relevant experience in domestic/international BPO are preferred

4. Strong interpersonal, problem-solving skills and verbal and written communication skills

5. Strong computer knowledge and technical skill

6. Candidates who have experience in BPO or BFSI Domain are preferred

7. Any regional language known will add extra point in the interview

Call / WhatsApp HR Zuber for more details: 98265 90392