Customer Success (Customer Retention Program)

Enhance customers product usage and knowledge driving for customer success through various forms of customer excellence program, e.g., User certification program, Onboarding, Knowledge center

Responsibilities

1. Manage User certification program to keep engage with customer

• Drive program activities and develop program strategies, e.g., user community, user feedback
• Act as a product specialist, offering best practices, tips, and recommendations for optimizing usage of our platform

2. Analyze customers product usage and knowledge to produce and enhance ways of knowledge building

• Monitor product usage and FAQ to ensure a maximum potential of products
• Create training material, including manuals, guides, video, and online resource to support both internal and external customer

3. Collaborate with cross-functional teams including Sales, Product Development, and Support to to ensure product meets customer objective and deliver practical solutions

Qualifications

• Aged between 22 - 30 years old

• Working experience at least 2 years

• Bachelor's degree in Business Administration, Marketing, Communications, or a related field.

• Excellent communication skills in verbal and written, in both Thai and English.

• Strong organizational skills with the ability to manage multiple clients and tasks simultaneously.

• Customer-focused mindset with a passion for delivering exceptional service.

• Ability to quickly learn new technologies and convey complex information in a clear and understandable manner.

• Friendly, Easy-going personality.

• Enjoy being in a fast-paced work environment and exploring new ways of working.

Preferred qualifications

• Prior experience in a SaaS company, Integrated solutions, Marketing campaigns, Business development is required.

What youll develop in this position

• Customer understanding

• Product specialist

• Program management