Social Monitoring & Crisis Alert

Responsibilities

Operations

• Prepare daily, weekly, and monthly summary reports on social media data.
• Monitor and alert on brand-related activities and situations on social media.
• Track and closely follow up on brand crises or incidents using social listening tools.

Management

• Coordinate and manage assigned projects.
• Work collaboratively with partners.
• Plan and design workflows.
• Train, supervise, and ensure the quality of reports.

Qualifications

• Bachelors degree in any field.
• Age not over 30 years; fresh graduates are welcome.
• Basic proficiency in the following software:
  • Microsoft Excel (Pivot Tables)
  • Microsoft PowerPoint
  • Power BI
  • Google Suite
• Basic English proficiency (able to read, write, and review reports).
• Strong analytical, problem-solving, and decision-making skills.
• Excellent time management skills.
• Good communication skills, teamwork-oriented, and adaptable.
• Willingness to work in shifts, with non-Saturday-Sunday days off (depending on scheduling):
  • Morning shift: 7:00 AM - 4:00 PM
  • Evening shift: 3:00 PM - 12:00 AM

Preferred Qualifications

• Skills in design or proficiency with data visualization tools.
• Strong summarization and writing skills.