Customer Service Engineer

Requirements:

• Possess at least 1 year of hands-on experience in a comparable technical services role, with additional value placed on familiarity with inspection equipment suppliers or printing machinery, offering a bonus advantage.
• Hold a Diploma degree or higher education qualification, ideally in Mechanical, IT, Automation, or Electrical Engineering, demonstrating a strong academic foundation in relevant fields.
• Exhibit excellent communication abilities, coupled with a diligent work ethic, self-driven initiative, and a collaborative team-oriented approach to tasks.
• Proficient in mechanical and electrical concepts, capable of interpreting and producing basic technical drawings, ensuring clear understanding and effective communication in project implementations.
• Skilled in utilizing office software such as Microsoft Office and WPS, along with a basic understanding of AutoCAD for drafting and design purposes, facilitating streamlined documentation and project management processes.
• Proficiency in both spoken Chinese and English is required

Responsibilities:

• Assist in the development and improvement of product manuals and support materials.
• Perform installation, commissioning, and training for vision inspection systems, ensuring seamless integration and optimal performance for clients.
  
• Regularly visit customers for pre-sales assessments and post-sales support, fostering trust and loyalty through attentive service and problem-solving.
  
• Execute machine maintenance tasks and troubleshoot technical issues promptly, guaranteeing minimal downtime and maximum operational efficiency.
  
• Travel extensively nationwide and occasionally internationally to fulfill customer needs and uphold company standards of service excellence.
• Stay updated with the latest developments in machine vision and fiber optics technologies.