Marketing Manager (Customer Relationship)

Key Responsibilities:

• Develop and implement a comprehensive customer relationship management strategy.
• Build and maintain strong relationships with existing and potential clients.
  
• Proactively identify and address customer needs and concerns.
• Manage customer expectations and ensure timely resolution of issues.
• Conduct regular customer meetings and reviews to strengthen relationships.
• Develop and implement customer retention strategies.
• Develop and execute effective marketing campaigns to generate leads and increase brand awareness.
  
• Create and manage marketing materials, including brochures, presentations, and website content.
• Identify and target potential customers through market research and analysis.
• Manage the sales pipeline and track key metrics.
• Collaborate with the sales team to close deals and achieve sales targets.
• Conduct market research to identify industry trends and opportunities.
• Identify and pursue new business opportunities.
  
• Develop and implement strategic partnerships with key industry players.
• Negotiate contracts and agreements with clients.
• Analyze market trends and competitive landscape to develop growth strategies.

Qualifications:

• Bachelor's degree in Marketing, Business Administration, or a related field.
• Proven experience in customer relationship management and marketing roles.
• Strong understanding of the data center colocation industry.
• Excellent communication and interpersonal skills.
• Strong organizational and time management skills.
• Proficiency in Microsoft Office Suite and CRM software.
• Ability to work independently and as part of a team.

Preferred Qualifications:

• Experience in the telecommunications or IT industry, preferred in data center industry with hyperscale and large enterprise connects
• Knowledge of digital marketing and social media.
• Fluency in English and Bahasa Indonesia.