Incident Manager

WIRE IT is a global company specialized in IT services. We are supported by an experienced team that knows the IT market, allowing our customers to make the best decisions and accomplish their business goals.

We are currently looking for an Incident Manager to join our team.

Location: Remote, Belgium.

Required skills:

• Degree in Computer Engineering, Information Technology, or similar;
• Min. 3 years of experience as an Incident Manager (ICT infrastructure/services and operational environment);
• Solid knowledge of IT services and infrastructure;
• Experience writing clear documentation suitable for technical and business stakeholders;
• Experience collecting relevant data and gathering evidence;
• Experience in efficient problem management and continuous service improvement;
• Strong knowledge of ITIL;
• Strong end-to-end ownership;
• Good networking skills;
• Flexibility and Proactivity; 
• Excellent communication skills;
• Strong leadership skills;
• Ability to work autonomously and as part of a team;
• Strong problem-solving and analytical skills;
• Fluency in English, French and Dutch (spoken and written).

We offer:

• ­No-term full-time contract;
• Health Insurance;
• 22 days of paid vacation;
• 4 extra days annually (Carnival, Christmas Eve, New Year's Eve, Birthday);
• Meal Allowance on card (Coverflex);
• Referral Bonus;
• Special discounts and flex options;
• Training annual budget;
• A great team-oriented culture;
• Chance to become a part of a dynamically growing international company;
• Challenging projects giving the unique opportunity to grow and learn.

Following the EU General Data Protection Regulation No. 2016/679, we inform you that by responding to this announcement, you consent to the use of your data by Wire IT, for as long as necessary. In case of doubt or request for elimination of your personal data, please send an email to info@wireit.pt.