Customer Care Expert with GERMAN

Our client a leading web development platform dedicated to empowering individuals and businesses to create visually stunning websites effortlessly. As they continue to expand their global reach, they are looking for a Customer Care Expert with German to join their dynamic team in Warsaw.

What duties will help you grow?

• Provide technical solutions and support on products via various communication channels (e.g., email, phone, chat);
• Maintain accurate and up-to-date records of customer interactions and feedback;
• Address customer inquiries, troubleshoot issues, and resolve concerns promptly and effectively;
• Analyze user behavior, content suitability, and relevance to determine their effect on user satisfaction;
• Collaborate closely with cross-functional teams to ensure seamless issue resolution and customer satisfaction;
• Influence the way users are supported and improve it to make sure users experience is the best possible;
• Work with all other departments and product teams, and liaise with them about users needs;
• Proactively identify opportunities to enhance the customer experience and share insights with the team.

What do you need to start?

• Fluency in German (C1/C2 level) is essential;
• Proficiency in English (C1 level) to effectively communicate with the international team;
• Approximately 1 year of experience in any customer-related role, such as shop assistant, waiter, bartender, or customer support, demonstrating a strong commitment to customer satisfaction;
• Customer-oriented mindset with a passion for delivering exceptional service;
• Excellent verbal and written communication skills;
• Exceptional listening and questioning skills;
• Ability to multitask in a very fast-paced environment;
• Enthusiasm for continuous learning and adapting to new technologies and processes;
• A valid Polish residence permit, Polish visa, or EU citizenship is required.

What have we prepared for you?

A lot of benefits:

• Permanent contract with an attractive salary;
• Private Medical care;
• Hybrid working scheme (4 days on-site from the Warsaw office and 1 day remotely.);
• Career and growth opportunities in a solid and structured company;
• Multinational environment;
• Professional initial and development training.