Technical Service Specialist

On behalf of one of our clients a global leading supplier of smart energy solutions, with a diversified product offering comprising intelligent solar inverters, battery storage, and backup systems, EV charging, and home energy management is looking for a Technical Service Specialist with Czech for a unique and dynamic position.

What Do You Need To Start?

• Higher education/ Bachelor/Masters degree in Electrical Engineering, Technical Background, or related fields is a must;
• Ideally 2 years of experience in professional customer service and technical support;
• Fluent in Czech language in spoken and written;
• Business communication skills in English;
• Fluent with Microsoft Office products;
• Experience with solar electric products, PV, or similar is a plus;
• Basic understanding of IP network technology;
• Exceptional listening and questioning skills;
• Excellent verbal and written communication skills;
• Ability to multitask in a very fast-paced environment;
• Experience working for an international organization is preferred;
• Excellent interpersonal skills and proven ability to build solid relationships with customers, peers, and managers;
• Valid work permit for Poland or EU ID.

What Duties Will Help You Grow?

• Answer inbound calls cases, chats, and e-mails from customers and contractors in the following queues: Optimizer troubleshooting for Onsite/Offsite customers; Inverter troubleshooting for Onsite/Offsite customers; Communication troubleshooting for Onsite/Offsite customers; Complete PV system troubleshooting for Onsite/Offsite customers; EC chargers and Energy Storage Systems troubleshooting for Onsite/Offsite customers; Smart Energy solutions troubleshooting for Onsite/Offsite customers;
• Provide support in the troubleshooting and diagnosis of grid tie solar system issues encountered in the installation and start-up of products by using general knowledge, product schematics, data stored in the knowledgebase, and other sources of information available;
• Work together with operations to validate the authorization to release parts needed to solve problems encountered by customers and contractors;
• Provide updates to the knowledge database used by other technical support representatives with new troubleshooting information discovered in the resolution of customer calls;
• Document all activity in the ticketing system and other database software platforms;
• Use of troubleshooting tools;
• Take part in and fulfill all training activities required for the job, including e-learning online training, and hands-on;
• Maintain technical knowledge using a Learning management system (LMS).

What We Have Prepared For You

A lot of benefits:

• Permanent contract with an attractive salary;
• Private Medical care;
• Engagement bonuses every year;
• Hybrid working scheme;
• Career and growth opportunities in a solid and structured company;
• Multinational environment;
• Free fresh fruits, thè, and coffee every day;
• Professional initial and development training.

Interested candidates who meet the requirements should submit their applications to:l.opiata.wipjobs@gmail.com