Omnichannel Staff

Core Responsibilities

1. Order Coordination & Store Support

• Assist stores in processing and fulfilling online orders.

• Handle order-related concerns, integration issues, invoice printing, and fulfillment coordination.

• Coordinate with stores, warehouse, and internal teams for order resolution.

2. Marketplace Operations

• Manage marketplace activities in Shopee, Lazada, and TikTok Shop.

• Upload SKUs, update pricing, inventory, campaigns, vouchers, and product content.

• Monitor marketplace compliance, customer chats, reviews, and operational performance.

3. Customer Support & Conversion

• Monitor abandoned, pending, and canceled orders.

• Assist customers in completing purchases and resolving order concerns.

• Support CRM-endorsed customer concerns and order completion.

4. Reporting & Monitoring

• Prepare marketplace and operational reports.

• Monitor sales, traffic, conversion, campaign performance, and customer behavior metrics.

• Maintain trackers, reports, and operational documentation.

5. Other Operational Support

• Assist in testing, process improvements, and ad hoc marketplace/e-commerce tasks.

• Support overall omnichannel and marketplace operational initiatives.

Omnichannel Staff (Operations) Job Description Link: https://docs.google.com/docume...