Retail Operation Manager

Principal Responsibilities:

Leadership and Team Development:

• Directly oversee a team of Supervisors and Promoters, fostering a culture of high performance and continuous improvement.
• Coach, evaluate performance, and support the professional development of team members.

Cross-Functional Coordination:

• Act as the primary liaison between retail and cross-functional teams, including Marketing, Trade, and Sales.
• Ensure alignment of goals and a unified approach to maximize retail efficiency and effectiveness.

Operational Excellence:

• Develop and refine operational guidelines and processes to enhance efficiency at the store level, particularly within Supermarket, Hypermarket, and Local Modern Trade environments.
• Implement and standardize in-store execution processes to ensure consistency and continuous improvement.

Compliance and Monitoring:

• Monitor compliance with internal standards and assess competitive activities within the retail space.
• Provide actionable insights and recommendations to the commercial team based on observed impacts and potential opportunities.

Strategic Execution:

• Define and implement strategies for optimal placement and routing of field execution workforces.
• Develop and maintain organizational capabilities, improve team dynamics, and reduce staff turnover.

Performance Management:

• Track and evaluate Business KPIs, including sales performance, productivity, and operational standards.
• Develop and execute targeted action plans to address performance gaps and optimize sales against budget expectations.

Required Experience/Skills:

• Professional Experience: Minimum of 3 years in sales, commercial, or support roles, with at least 1-2 years in a leadership capacity managing teams.
• Analytical Proficiency: Strong quantitative and qualitative analysis skills, with high proficiency in Microsoft Office applications, particularly Excel and PowerPoint.
• Communication: Exceptional communication skills, capable of articulating information effectively and engaging with teams across various organizational levels.
• Adaptability: Ability to work effectively both independently and as part of a team in a dynamic, fast-paced environment.

Additional Requirements:

• Experience managing store-level execution, specifically within Supermarket, Hypermarket, and Local Modern Trade formats, is highly desirable.