E-Commerce Specialist

Company Overview:

Our client is a Saudi retail and E-commerce company that has been working in the field of home textiles and accessories since 1997. They specialize in premium bedding and bath linens in the Saudi market. and offer a wide variety to meet all customer preferences. Their core commitment is to provide top quality at reasonable prices, ensuring accessibility for all.

Job Summary:

Our client is seeking a detail-oriented and proactive E-Commerce Specialist to manage and optimize their online store. The ideal candidate will play a key role in driving sales, enhancing the user experience, and maintaining the operational efficiency of the e-commerce platform. This position involves working closely with marketing, logistics, and customer service teams to achieve business goals.

Key Responsibilities:

Platform Management

• Manage and maintain the e-commerce platform (WooCommerce).
• Ensure all product listings are accurate, up-to-date, and visually appealing, including descriptions, images, and pricing.
• Regularly audit the website for functionality, speed, and navigation to provide a seamless user experience.

Sales and Marketing Coordination

• Collaborate with the marketing team to implement promotions, campaigns, and seasonal sales strategies.
• Monitor the effectiveness of marketing efforts on traffic and conversion rates.
• Optimize product pages for SEO to improve search engine visibility.

Order and Inventory Management

• Oversee order processing and ensure timely fulfillment and delivery.
• Coordinate with the inventory control team to maintain accurate stock levels.
• Generate and analyze inventory and sales reports to identify trends and opportunities.

Performance Analysis

• Track website KPIs such as traffic, conversion rates, and bounce rates.
• Use tools like Google Analytics to derive insights and recommend improvements.
• Conduct competitor analysis to stay updated with industry trends and best practices.

Customer Experience

• Work closely with the customer service team to address customer inquiries and resolve complaints related to the online store.
• Enhance the overall user experience by recommending and implementing improvements based on customer feedback.

Technical Coordination

• Collaborate with developers to resolve technical issues and implement new features or integrations.
• Assist in setting up third-party integrations, such as payment gateways and shipping solutions.

Job Requirements:

• Bachelors degree in Business, Marketing, IT, or a related field.
• 2-3 years of experience in e-commerce operations or digital marketing.
• Proficiency in managing the WooCommerce platform.
• Familiarity with SEO, Google Analytics, and online advertising tools.
• Strong analytical skills with the ability to interpret data and make actionable recommendations.
• Excellent communication and organizational skills.
• Basic knowledge of HTML, CSS, or web design is a plus.
• Arabic as the primary language, with fluency in English, is required.