General Manager (Startup)

About the client:

Our client is an established brand with over five years of experience in creating and selling high-quality Islamic prayer beads and accessories. With a strong international presence, we proudly serve over 10,000 customers across 23 countries. Since we are an art company an ideal candidate will also have artistic appreciation and understanding of art's main principles.

Job Overview:

As A General Manager, you will oversee the daily operations of the company, drive strategic growth, and ensure that all aspects of the business run smoothly. You will be responsible for managing staff, optimizing operational efficiency, and developing strategies to enhance profitability and customer satisfaction.

Key Responsibilities:

1. Strategic Planning and Execution:

• Develop and implement business strategies to achieve company goals and growth objectives.
• Analyze market trends and competitor activities to identify opportunities for expansion and improvement.

2. Operational Management:

• Oversee day-to-day operations, including inventory management, order fulfillment, and customer service.
• Implement and refine operational processes to ensure efficiency and effectiveness.

3. Team Leadership:

• Manage and mentor a diverse team, including sales, marketing, and support staff.
• Conduct performance evaluations, provide feedback, and foster a positive and productive work environment.

4. Financial Oversight:

• Prepare and manage budgets, financial reports, and forecasts.
• Monitor financial performance and implement cost-control measures to maintain profitability.

5. Customer Relations:

• Develop and maintain strong relationships with key clients and suppliers.
• Address and resolve customer issues or complaints in a timely and professional Manner.

6. Marketing and Sales:

• Collaborate with the marketing team to create and execute effective marketing strategies and campaigns.
• Analyze sales data and customer feedback to drive sales initiatives and product development.

7. Compliance and Risk Management:

• Ensure compliance with all relevant regulations and industry standards.
• Identify potential risks and develop strategies to mitigate them.

8. Reporting and Communication:

• Provide regular reports on business performance to senior management or the board of directors.
• Communicate company goals, expectations, and updates effectively to the team.

Qualifications:

• Bachelors degree in Business Administration, Management, or a related field (Masters degree preferred).
• Proven experience as a General Manager, Managing director or similar leadership role in the retail or jewelry industry.
• Strong understanding of business functions such as sales, marketing, and finance.
• Excellent leadership, communication, and interpersonal skills.
• Ability to analyze data, identify trends, and make informed decisions.
• Proficiency in Microsoft Office Suite and business management software.
• Strong problem-solving skills and the ability to work under pressure.

Benefits:

• Competitive salary and performance-based bonuses.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Opportunities for professional development and career growth.
• Employee discounts on products.