Senior Career Specialist/ Coach

Job Title: Senior Career Specialist/Coach

Overview:

You will be responsible for overseeing the delivery of career counselling services to clients and leading a team of Career Counselling Specialists. This role involves managing client relationships, ensuring the quality of service delivery, and guiding a team of associates to achieve company standards and client satisfaction.

Responsibilities:

Client Management

• Serve as the primary point of contact for clients within their assigned group (entry, mid-level, or senior).
• Conduct initial consultations to assess client needs and expectations.
• Develop personalized career counselling plans for each client.
• Deliver post plan report, insights and recommendations for every client.

Team Leadership

• Lead a team of Career Counselling Associates, providing guidance and oversight.
• Allocate clients to associates based on team capacity and expertise.
• Monitor team performance and ensure service delivery meets established SLAs.
• Provide training and development for specialists, offering necessary coaching and managing their performance.
  

Service Delivery

• Oversee the delivery of all career counselling services for their clients.
• Deliver interview preparation and coaching sessions to clients.
• Ensure that services are delivered in accordance with the clients plan and company standards.
• Review and approve work completed by associates, including CVs, LinkedIn profiles, and job applications.

Quality Assurance

• Conduct regular quality checks on the work produced by the team.
• Ensure adherence to internal KPIs and quality standards.
• Address and resolve any issues in service delivery promptly.

Data Management

• Ensure that all client interactions and service delivery data are accurately captured and stored in the cloud database.
• Utilize data to track client progress and provide insights for improvements.

Client Feedback and Improvement

• Collect and analyze client feedback to improve service delivery.
• Implement changes based on feedback to enhance client satisfaction.

Reporting

• Prepare regular reports on team performance, client satisfaction, and service outcomes.
• Provide insights and recommendations for service improvements.

Qualifications:

• Bachelors degree in Human Resources, Business Administration, Psychology, or a related field.
• Proven experience in career counselling or a related field.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to develop and implement personalized career counselling plans.
• Proficiency in data management and reporting.
• Strong organizational skills and attention to detail.
• Exceptional communication and interpersonal skills.
• Knowledge of industry trends and best practices in career counselling.

Key Competencies:

• Empathy and understanding towards client needs.
• Strong problem-solving and decision-making abilities.
• Ability to manage multiple clients and associates simultaneously.
• Proficiency in using career counselling tools and software.
• High level of professionalism and ethical standards.
• Commitment to quality and continuous improvement
• Client-focused mindset
• Attention to details.