Data Analyst

ROLES AND RESPONSIBILITIES

A. Does (The tasks / responsibilities that the role performs to address requirements in Key Result Areas)

• Ability to gather business requirements and translate the requirements to reports and dashboards
• Create simple yet effective dashboards, reports, etc. as needed by the business in support of projects and operational requirements
• Provide actionable insights by performing data analysis and data mining
• Perform complex ad hoc data queries and provide dataextracts as needed by the business
• Create and update documentation and help maintain the team document portal
• Build complex queries on large volumes of data using SQL
• Act as primary Analyst for urgent data and reportingrequirements as required by the Leadership team
• Act as L1/L2 Analyst for urgent operational data requirements
• Ability to provide requirements, updates, and resolve known issues in timely manner
• Support Delivery team in the distribution of reports, data files,etc. via email and sftp, and maintenance of distribution list

B. Delivers (The specific outputs / tangible results produced by the role; resources responsible for)

• Dashboard, reports, data extracts, and ad hoc requests to the
  business
• Top-notch analytics support in accordance with agreed SLAs
  and KPIs
• Comprehensive and up-to-date support documentation
• Improvements in queries and reporting performance
• Processes and workflows in accordance with best practices
• Create and update operations support documentation, and
  maintain tech and operations support document portal
• Ensure data security practices in the deployed pipelines
• Standardize different queries and optimize them to speed up query times
• Build automation workflows and ensures job uptime and performance
• Attend escalated support calls during business hours and outside business hours (e.g. weekdays after 6 PM, during weekends and holidays, etc.)
• Identify automation opportunities and implement workflows
• Maintain uptime for different automation tasks

C. Displays (The Knowledge, Skills, and Behaviors indicating how tasks /
responsibilities will be performed)

• Ability to handle urgent data and reporting requirements from the business
  Willingness to work with different stakeholders across the organization
  
• Leadership skills to help establish the teams ways-of-working, processes, deliverables, and documentation
  
• Strong collaboration skills
  
• Agile mindset with fail fast, learn fast attitude
  
• Detail-oriented to verify the integrity of gathered data and
  reports