Technical Support (Mobile, Retail, and Overall Internet Banking)

The Technical Support Specialist is responsible for providing end-to-end support for mobile and internet banking applications. This role involves troubleshooting technical issues, assisting users, conducting UAT, ensuring compliance, and driving operational enhancements to improve the overall user experience.

Key Responsibilities:

• Respond to user inquiries and troubleshoot application issues.
• Investigate reported problems and recommend solutions.
• Conduct User Acceptance Testing (UAT) for fixes and enhancements.
• Manage account-related requests, such as enrollments and updates.
• Generate operational reports and ensure regulatory compliance.
• Handle customer complaints and escalate issues as needed.
• Implement security measures and encryption standards for online banking.

Qualifications:

• Bachelors degree in IT, Computer Science, or a related field.
• 2+ years of experience in technical support, preferably with banking applications.
• Strong problem-solving skills and customer service mindset.