Technical Support Specialist

Job Title: Technical Support Specialist

Industry: Banking / Financial Services
Employment Type: Project-Based (3 Months)
Work Setup: Hybrid 

Job Summary

We are looking for a skilled and customer-focused Technical Support Specialist to provide front-line technical assistance and ensure smooth operation of IT systems and applications within a fast-paced banking and financial services environment. The role involves troubleshooting hardware, software, and network-related concerns while delivering timely and effective support to end users.

This is a 3-month project-based role with a hybrid work arrangement.

Key Responsibilities

• Provide first-level and second-level technical support for hardware, software, applications, and network-related issues

• Diagnose, troubleshoot, and resolve technical incidents via phone, email, chat, or onsite support

• Log, track, and document issues using a ticketing system and ensure timely resolution

• Perform system checks, installations, configurations, and updates for workstations and applications

• Support user access management, including account setup, password resets, and permissions

• Escalate complex issues to appropriate internal teams or vendors when needed

• Ensure compliance with IT security and operational policies

• Assist with system rollouts, upgrades, and testing activities

• Provide basic user training and guidance on IT systems and applications

Qualifications

• Bachelors degree in Information Technology, Computer Science, or related field (or equivalent experience)

• At least 1–3 years of experience in technical support, service desk, or IT support roles

• Strong knowledge of Windows OS, Microsoft 365, basic networking, and hardware troubleshooting

• Experience using ticketing systems and remote support tools

• Familiarity with banking or financial services systems is an advantage

• Strong problem-solving and customer service skills

• Excellent verbal and written communication skills