Change Analyst (Government)

Role Overview
The Change Analyst plays a critical dual role in ensuring the successful adoption and sustained use of digital systems within the House of Representatives.

This role combines:

• On-the-ground adoption and support, and Rigorous analysis of outcomes, usage, and benefits
• The Change Analyst works closely with Congressmen, Committee Chairs, Committee Secretaries, and House Staff to support real-world use during sessions and hearings, while also capturing evidence-based insights to assess what is working, what is not, and why.
• This role is central to ensuring that digital transformation is practical, credible, and institutionally aligned.

Key Responsibilities:
Adoption & Field Engagement

• Build trusted working relationships with Congressmen, Committee Secretaries, and House staff.
• Conduct onboarding and guided walkthroughs prior to sessions and hearings.
• Provide calm, discreet, on-the-ground support during live sessions and committee hearings.
• Encourage confident use of the platform without pressure or enforcement.
• Observe real-world usage patterns and adoption behavior across committees and offices.

Change Analysis & Benefits Realization

• Track adoption, usage, and confidence indicators across supported activities.
• Collect qualitative and quantitative feedback from Members and staff.
• Distinguish between adoption, training, process, product, and infrastructure issues.
• Translate field observations into clear, evidence-based insights

Data, Reporting & Insight Generation

• Compile and analyze system-generated usage data and field observations.
• Prepare concise, leadership-ready summaries on adoption progress and outcomes.
• Surface trends, risks, and improvement opportunities grounded in evidence.
• Work closely with the product and rollout teams to inform prioritization and refinements

Required Qualifications

• Bachelors degree or equivalent experience in public administration, political science, economics, business, management, industrial engineering, or related fields.
• Strong ability to engage with senior stakeholders in formal institutional settings.
• Analytical mindset with the ability to translate observations into insights.
• Strong communication and documentation skills.
• High degree of professionalism, discretion, and composure under pressure.
• Willingness to be onsite frequently, including during sessions or hearings.

Preferred Qualifications (Nice to Have)

• Prior experience working in the House of Representatives or similar legislative institution.
• Familiarity with government workflows or public sector operations.
• Comfort working at the intersection of operations, policy, and technology.