WFH Live Chat Support - Full time / Part time

, 40 hours per week, Monday-Friday, 9am-5pm

Position: Live Chat Support Representative

Wheelerschools is seeking a highly motivated and customer-oriented individual to join our team as a Live Chat Support Representative. As a Live Chat Support Representative, you will be responsible for providing excellent customer service and technical support to our students, parents, and staff through our online chat platform.

Key Responsibilities:

- Respond to incoming chats from students, parents, and staff in a timely and professional manner

- Address and resolve any technical issues or concerns raised by chat users

- Provide guidance and support to chat users on navigating our online platforms and tools

- Proactively reach out to chat users to ensure their needs are being met and offer assistance when needed

- Maintain accurate and detailed records of chat conversations and follow-up actions

- Collaborate with other departments to troubleshoot and resolve complex issues

- Continuously improve and update chat scripts and resources to enhance the chat user experience

- Stay up-to-date with our school's policies, procedures, and programs to effectively assist chat users

Qualifications:

- High school diploma or equivalent required; some college education preferred

- 1-2 years of customer service experience, preferably in a chat or online support role

- Strong communication skills, both written and verbal

- Excellent problem-solving and critical thinking abilities

- Ability to multitask and prioritize in a fast-paced environment

- Proficient in using online chat platforms and basic computer skills

- Familiarity with educational technology and tools is a plus

- Ability to work independently and as part of a team

Contract Details:

This is a full-time position, working 40 hours per week from Monday to Friday, 9am-5pm. You will be required to work on-site at our school location. This is a contract position with the possibility of extension or conversion to a permanent role based on performance and business needs.

At Wheelerschools, we are committed to providing a positive and supportive work environment for our employees. We offer competitive salary and benefits packages, ongoing training and development opportunities, and a chance to make a meaningful impact in the lives of our students and their families.

If you are passionate about customer service and have a strong interest in education, we encourage you to apply for our Live Chat Support Representative position. Join our team and help us provide exceptional support to our school community.