Purpose of the Role

As an Account Manager at Trusted Translations, your primary role is to develop prospects, manage loyal recurring customers, and deliver exceptional client experiences. You will work closely with some of the worlds leading financial, life sciences, and technology organizations to support their goals and remove cultural barriers through best-in-class language services.

Key Responsibilities

1. Follow up on leads promptly and build a strong sales pipeline.

2. Present the companys business model and advise clients on available services.

3. Drive customer retention through research and proactive follow-ups.

4. Manage key accounts, maintaining strong client relationships and acting as a trusted advisor.

5. Ensure customer satisfaction from initial contact through service delivery, including post-sales support.

6. Identify opportunities for upselling, cross-selling, and expanding accounts.

7. Collaborate with the Project Manager to define project requirements and manage scope updates.

8. Monitor compliance with schedules and deadlines to ensure timely service delivery.

9. Serve as the primary point of contact for client inquiries and requests.

10. Handle any other related duties as required.

Essential:

Highly motivated with a strong learning mindset.

Native or near-native English proficiency.

Exceptional verbal and written communication skills.

Over 3 years of experience in client-facing roles.

Proficiency in Microsoft Office Suite.

Analytical and detail-oriented with the ability to multitask and prioritize.

Experience with CRM platforms such as Salesforce, HubSpot, or Zoho.

Desirable:

Background in sales, preferably in the service sector.

Experience working with U.S.-based clients.

Ability to work independently and as part of a team.

Key Competencies

1. Business Acumen: Make informed decisions using sound business principles.

2. Communication: Convey ideas clearly to individuals and groups.

3. Customer Orientation: Understand and fulfill client needs effectively.

4. Problem Solving: Identify issues and implement actionable solutions.

5. Critical Thinking: Evaluate situations logically and make strategic decisions.

6. Teamwork: Foster collaboration and cooperation among peers.

7. Prioritization: Manage tasks efficiently through goal setting and planning.

8. Learning Agility: Quickly adapt to new tools, systems, and knowledge.

9. Creativity: Innovate to enhance processes and services.

10. Integrity: Uphold company values and ethical standards.