Job Openings
Organizational Excellence Director - Davao - 250K
About the job Organizational Excellence Director - Davao - 250K
Work Location: Davao Region (On-site)
Responsibilities:
- Analyze existing processes and identify opportunities for improvement to enhance operational efficiency, reduce costs, and improve customer satisfaction.
- Lead and execute process improvement initiatives using Lean Six Sigma methodologies, ensuring the successful implementation of process changes.
- Collaborate with cross-functional teams to define process objectives, establish performance metrics, and develop action plans to drive organizational excellence.
- Conduct process assessments and gap analyses to identify areas of improvement and recommend solutions for optimization.
- Design and implement process documentation, standard operating procedures (SOPs), and training materials to ensure consistency and adherence to best practices.
- Train and mentor team members on process improvement methodologies, fostering a culture of continuous improvement and excellence.
- Facilitate process improvement workshops and meetings, engaging stakeholders to gather insights, address challenges, and drive change.
- Monitor and track key performance indicators (KPIs) to assess process performance, identify trends, and proactively address any deviations or issues.
- Collaborate with quality assurance teams to ensure compliance with industry standards, regulations, and company policies.
- Stay abreast of industry trends, emerging technologies, and best practices related to process improvement and organizational excellence.
- Bachelor's degree in Business Administration, Industrial Engineering, or a related field. A relevant master's degree is a plus.
- Minimum of 3 years of relevant experience in voice accounts within the BPO industry, with a focus on process improvement and organizational excellence.
- Certified Six Sigma Green Belt or Black Belt, demonstrating expertise in Lean Six Sigma methodologies.
- Proven experience in driving process improvement initiatives, including process mapping, root cause analysis, and implementation of solutions.
- Strong analytical skills with the ability to gather and interpret data, identify trends, and generate actionable insights.
- Proficient in process documentation and SOP development, with excellent attention to detail.
- Excellent communication and interpersonal skills, with the ability to effectively collaborate and influence stakeholders at all levels of the organization.
- Strong project management skills, with the ability to manage multiple initiatives simultaneously and meet deadlines.
- Flexible to work night shifts and willingness to relocate to Davao, preferably residing in Davao.
- Knowledge of BPO industry practices, standards, and customer service best practices.