IT Service Delivery Specialist - Hybrid - 50k

We are hiring for an IT Service Delivery Specialist

Hybrid from Monday to Friday (3x a week WFH) - Will transition to full onsite work eventually

Makati main office

Salary is up to 50k

Shifting schedule

Role and Responsibilities

· Interacting with the customer and business team, understanding the SLAs and coordinating the first level support to support and maintain our business services/products and the infrastructures (main responsibility).

· Enabling value for customers through services.

· Leading client engagement and having the responsibility to ensure that the client receives services to their agreed deliverables and to the required standard of quality, within specified SLAs.

· Being in charge of overseeing incidents and requests by making sure the quality of service delivered is as high as possible with high performance and accurate reporting.

· Implementing global service delivery processes making sure systems and methodologies are up to date.

· Completing monthly, quarterly and annual service reviews.

· Being involved in conducting assessments to ensure software and hardware components are up-to-date and liaising with technical staff to maintain utility upgrades.

· Being responsible for the operation, maintenance, and repair of information technology systems.

· Maintaining proper records of technical and procedural operations.

Qualifications and Education Requirements

· You have 2-3 years of experience as an IT Service Delivery Supervisor, Officer or Team Lead

· You bring solid IT knowledge with hands-on attitude

· You have good composure, and can work under pressure

· You know how to manage a budget and have a remarkable ability to prioritize

· Can communicate well, has effective PR skills, can identify and suggest process change, and has stakeholder management

· Blockchain experience a plus.